Refund & Return Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. A receipt or proof of purchase is required.

To initiate a return, please contact us at support@dionysuswatch.com.
Returns sent without approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide a replacement or refund.

Non-returnable Items

The following items are not eligible for return:

• Customized or made-to-order products

• Items exposed to outdoor use before inspection

• Clearance or final-sale items

• Gift cards

If you are unsure about a product’s return eligibility, our support team can assist.

Refund Processing

Once your return is received and inspected, you will be notified regarding approval.
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note that banks or card issuers may require additional time to complete the refund.